Operations Support Specialist

Key Responsibilities

• Serving as the RealPage/OneSite Super User, including system support and new hire setup
• Acting as the company liaison for RingCentral administration and support
• Managing the RichSmith website and employee intranet content
• Updating and maintaining the Operations Manual, forms, and Standard Operating Procedures (SOPs)
• Reviewing and updating lease documents, addendums, and tax credit compliance forms
• Maintaining organization and content of company shared drives
• Coordinating resident collections with third-party collection agencies
• Overseeing company uniform ordering
• Aiding with corporate meetings, events, and special projects
• Ordering, receiving, and distributing office supplies
• Assisting with the company's property training platform
• Performing additional duties and special projects as assigned

Qualifications

• Minimum 3 years of administrative, operations, or corporate office experience
• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Ability to prioritize multiple projects while meeting deadlines
• Strong interpersonal skills with the ability to work across multiple departments
• Comfortable learning and supporting multiple technology platforms

Preferred Skills

• Advanced proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams
• Experience with RealPage/OneSite
• Experience managing company documentation, databases, or internal systems
• Experience supporting operational processes and company-wide initiatives

Work Environment

• Full-time, in-office position
• Monday through Friday
• Primarily seated office environment with occasional walking, bending, and stair climbing
• Ability to lift up to 50 pounds when needed