Operations Support Specialist

Location: United States — 100% Remote

Job Type: Full Time

About the role

Customand has a remote opening for an Operations Support Specialist supporting moving and relocation services, customer scheduling, packing, transportation, storage, assembly, sales support, and operations. In day-to-day work, you will coordinate workflows, records, schedules, and cross-team follow-up. This position is full time, 100% remote, and open to candidates throughout the United States.

Responsibilities

• Coordinate day-to-day tasks, schedules, handoffs, records, and status updates supporting moving and relocation services, customer scheduling, packing, transportation, storage, assembly, sales support, and operations.
• Coordinate routine handoffs between teams and follow up on missing information, overdue tasks, or unresolved requests.
• Review workflow data for obvious exceptions, delays, or incomplete records and route issues to the appropriate owner across moving, scheduling, and relocation operations.
• Prepare recurring operational summaries, task reports, and status updates for managers.
• Document procedures, process changes, handoff requirements, and recurring operational issues.
• Support process improvements that make routine work more accurate, timely, and consistent.

Requirements

• Strong organization, follow-up, documentation, and problem-solving skills.
• Comfort using spreadsheets, task-management systems, shared documents, email, and workflow tools.
• Ability to manage multiple priorities and coordinate work across different teams.
• Clear written communication and careful attention to deadlines and status details.
• Ability to learn documented processes quickly and identify routine exceptions.
• A pre-employment background check is required.

Pay

Base salary: $62,000 - $70,000 per year

Schedule

Full Time, 100% Remote