Operations Support Specialist

Responsibilities

• Aid office in digitizing processes using Bluescape, Skype, and other digital tools.
• Enhance daily workflows by identifying bottlenecks, standardizing procedures, and implementing changes to improve efficiency, quality, and turnaround time.
• Provide administrative support and manage data by maintaining accurate records, tracking actions and deadlines, compiling reports, and ensuring files and databases are current and compliant.
• Collaborate across teams and stakeholders by managing calendars and meetings, sharing timely updates, documenting decisions, and following up to keep tasks on track and aligned with priorities.
• Conduct interviews and document observations related to program initiatives and capture results and action items digitally for senior leaders.
• Develop strategies for operational programs and training pipeline support.
• Aid in devising standards, documenting progress, and collecting/presenting feedback.
• Afford operational support by assisting with streamlining communications and interactions with mid-level manager to senior leadership in the front office.
• Prepare executive leadership communications that accurately reflect programs, statuses, and progress.
• Afford logistical support for summits, conferences, and off-site meetings for large audiences, including preparing equipment.

Requirements

• At least ten (10) years of work experience.
• At least seven (7) or more years of experience in strategy development and/or workflow optimization.
• At least a Bachelor’s degree, or three (3) years of additional experience in lieu of a degree.
• Strong proficiency with office productivity tools (Microsoft Office and/or Google Workspace) and hands-on experience using industry databases, CRM platforms, and/or workforce management systems.
• Experience with digital tools such as, but not limited to: Bluescape and Skype.
• Willingness to obtain necessary certifications for digital tools upon employment.
• Proven analytical and problem-solving ability, strong organizational and time-management skills, and excellent verbal and written communication skills.

Qualifications

• Must be a U.S. citizen or legal permanent resident.
• Must have an active TS/SCI with Full Scope Polygraph clearance.
• Must pass pre-employment qualifications of Cherokee Federal.

Skills

• Office productivity tools (Microsoft Office and/or Google Workspace).
• Industry databases, CRM platforms, and/or workforce management systems.
• Digital tools such as, but not limited to: Bluescape and Skype.

Benefits

Estimated Starting Salary Range for Operations Support Specialist: $160,000.00 - $170,000.00 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.