Operations Support Specialist

About the role

Support the utility operations team with direct support for scheduling, entering customer information, documenting work and providing support for the team.

Responsibilities

• Schedule daily work for service and operational employees and/or crews through scheduling tools.
• Submit requests to various agencies for facility locating (except in areas where this person is required to be the technician that will be excavating).
• Support meter issue investigations, processing meter changes and equipment orders.
• Assist with expense reporting, processing invoices, submit invoices for 3rd party damage and invoicing technical services.
• Assist in tracking contract deposits and refunds for customer construction.
• Assist with scanning, filing and maintaining operations related materials and data entry into electronic systems.
• Assist with arranging meetings, updating schedules for emergency plans, ordering office supplies and provide support to Supervisor for building maintenance.
• Exercise appropriate level of independent judgment on Company proprietary and confidential matters.
• Work with customers on a daily basis to help resolve their service issues.
• Promote culture of safety, compliance, collaboration and continuous improvement.
• Support and manage special projects that may be assigned.
• Provide support to other areas of the Company as requested or assigned.

Requirements

• High School Diploma or equivalent
• Minimum of 3 years of customer service, utility industry and/or scheduling experience

Qualifications

• Proficient knowledge of Microsoft Office programs.
• Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member.
• Independent, well-organized, self-starter and able to adapt to change.
• Ability to develop and implement work processes which contribute to increased efficiencies.
• Ability to work independently as well as in a team environment.
• Outstanding verbal and written communication skills.
• Ability to accurately resolve customer complaints in a diplomatic and professional manner.
• Ability to handle and prioritize multiple projects.
• Strong interpersonal skills, ability to expertly work with customers and individuals across the organization.
• Ability to understand and use continuous improvement tools and concepts.

Pay

$23.39 - $35.24 per hour (Pay is based on a number of factors and may vary depending on job-related knowledge, skills, experience, and internal equity.)

Benefits

• Annual discretionary bonuses
• 401(k) (6% company match and up to 9% company retirement contribution)
• Tuition reimbursement
• Generous paid time off benefits, including paid holidays and parental leave
• Company paid life insurance and disability benefits (short and long term)
• Critical illness, accident & group hospital insurance
• Pet insurance
• Employee assistance program and well-being benefits
• Competitive medical, dental and vision insurance