Operations Support Services Associate I

About the role

The Operations Support Services department is responsible for indexing incoming documents, managing policy archive requests, processing return mail, updating policyholder information, and supporting lost policy searches. This role supports multiple internal business units and plays a key role in ensuring accurate document handling, data maintenance, and administrative processing within established guidelines and service level expectations.

Key Responsibilities

• Index all incoming correspondence and route to appropriate business areas.
• Document and sort incoming checks for proper processing.
• Update policyholder and agent information across administrative systems.
• Process returned mail and support address updates as needed.

Required Qualifications

• Demonstrated independent problem-solving abilities.
• Detail-oriented with strong attention to accuracy and deadlines.
• Able to prioritize tasks effectively with competing deadlines.
• Computer proficiency with willingness to learn new systems.
• Strong organizational skills.
• Typing speed of at least 40 words per minute.
• Able to work effectively in a team environment.
• Bachelor’s degree or equivalent combination of education and relevant experience.

Preferred Qualifications

• Prior experience in insurance, financial services, or operations support.
• Experience working with document management or workflow systems.

About Us

Americo: We’re in this for life! The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance and annuity company providing innovative products to our customers. At Americo, it’s the people who make things work, so we hope you join us!

Compensation

What You’ll Love About Working at Americo:

• A competitive pay and robust bonus program, offered to all associates.
• A comprehensive, paid training program for learning and development.
• A generous paid time off policy, including over three weeks annually and 11 paid company holidays.
• A maternity and parental leave program, along with paid STD and LTD.
• High-quality medical, dental, and vision coverage with HSA and FSA eligibility.
• Company-paid life insurance, disability coverage, a confidential Employee Assistance Program (EAP), a wellness program, and corporate fitness discounts.
• A 401(k) plan with employer matching.
• Tuition reimbursement programs to further your education.
• Support for local organizations through donations and volunteer work.
• Participation in the Kansas City Corporate Challenge and in-office events with local vendors.