Operations Support Representative

Ryan Transportation is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program, and trucking technology. Shamrock’s mission is to create value and success for customers, partners, and employees through strong ethics, dedication to customers, and close attention to the marketplace. Headquartered in Overland Park, Kansas, Shamrock has multiple offices throughout the U.S.

Why You’ll Love Working Here

Our award-winning culture prioritizes employee growth, recognition, and empowerment. From day one, we encourage employees to think and act like owners, providing endless opportunities for personal and professional development. Shamrock has been recognized as one of America’s 2025 “Most Loved Workplaces” by Newsweek.

Benefits

• Fully paid healthcare, dental, and vision premiums for employees and eligible dependents, plus gym benefits
• Ongoing training and professional development opportunities
• Generous company 401(k) contributions and employee stock ownership after one year
• Competitive PTO and fully paid time off for community volunteering

About the Role

This operations position is responsible for operational management of Ryan Transportation loads, including tracking and tracing, internal and external communications, status updates, and other customer service duties to ensure the highest level of customer and carrier satisfaction. An ideal candidate will be self-motivated, a critical thinker, and a problem solver with a high level of attention to detail.

Responsibilities

• Manage and respond to inbound calls and emails in all aspects of customer service
• Conduct routine follow-up calls as directed by Carrier Sales and Account Management representatives
• Maintain records through timely and accurate system updates
• Provide timely and efficient updates to Account Managers as new information arises
• Utilize active listening skills to gather necessary details and anticipate potential issues
• Coordinate logistics activity, including issue resolution and communication between carrier operations, customer operations, and sales
• Track and trace orders for each load in our system and complete all load-related paperwork
• Other duties as assigned

Requirements

• Demonstrated success in a proactive operations and customer service environment
• Excellent organizational and prioritization skills to meet customer needs and communicate results
• Strong customer service and problem-solving abilities
• Detail-oriented with analytical and technical skills
• Ability to work both independently and in a team environment
• Proven ability to multitask and thrive in a fast-paced environment
• Effective verbal, written, and interpersonal communication skills
• Proficient in Microsoft Office and data entry
• Demonstrated ability to meet deadlines