Operations Support Manager-Int Supply

About the role

Why Join Our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

The Operations Support Manager is a key member of the TOPS Team, providing operational leadership, problem‑solving, and hands‑on support and training across Vallen’s Integrated Supply customer sites. TOPS serves as a specialized resource designed to quickly address operational challenges, support critical customer initiatives, and provide expertise when additional resources or specialized knowledge are required. The Operations Support Manager works across multiple functions, customers, and locations to identify issues, implement solutions, improve processes, and ensure customers and Vallen teams are positioned for long‑term success. This role requires a highly adaptable, customer‑focused leader who can move quickly between competing priorities, work independently in the field, and effectively partner with site associates, customers, Project Managers, Operations leaders, Buyers, Sales, IT, Finance, and other Vallen teams. The successful candidate will be a problem solver, relationship builder, coach, and operational resource who can assess a situation, determine the appropriate course of action, and drive the work through completion.

Responsibilities

• Provide operational leadership, problem‑solving, and hands‑on support and training across Vallen’s Integrated Supply customer sites.
• Address operational challenges and support critical customer initiatives as part of the TOPS Team.
• Identify issues, implement solutions, and improve processes across multiple functions, customers, and locations.
• Partner with site associates, customers, Project Managers, Operations leaders, Buyers, Sales, IT, Finance, and other Vallen teams.
• Assess situations, determine appropriate courses of action, and drive work to completion.

Requirements

• Strong ability to work independently with little supervision.
• Excellent verbal and written communication skills with ability to influence the actions of others.
• Demonstrate planning, organizational, time management, and problem‑solving skills.
• Quality mindset with attention to detail, accuracy, and thoroughness.

Benefits

• Medical, Dental, and Vision Insurance – available for Single, Employee + Spouse or Children, and Family coverage.
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only).
• Employer‑paid Basic Life Insurance for Employee, Spouse, and Dependents.
• Employer‑paid Short‑Term and Long‑Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws).
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire; 40–56 hours of sick time per year based on seniority and advanced upon hire.
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays.
• Employee Assistance Program.
• Employee Resource Groups for networking and team building.
• Tuition Reimbursement Program.
• Employee Referral Program.
• Safety shoe and safety glasses reimbursement (based on position).
• Employee discounts through BenefitHub.
• Advancement opportunities.
• Vallen complies with all minimum wage laws.