Operations Support Manager

About the role

Sodexo is seeking an Operations Support Manager to support our growing business within a Corporate Real Estate and Facilities Management client in North Dakota.

Responsibilities

• Oversee front-line support provided to guests, vendors, and internal teams, ensuring a consistent and professional experience across all communication channels
• Supervise the tracking and resolution of service requests and work orders in the CMMS for building systems including HVAC, plumbing, electrical, and soft services
• Coverage of vendor activities, including scheduling, site access, and performance, to ensure timely and high-quality service delivery
• Ensure general areas such as break rooms and coffee stations are maintained to standards by overseeing restocking and cleanliness
• Partner with cross-functional teams to enforce compliance with vendor policies, service expectations, and standards across all supported locations

Qualifications

• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Experience with work order systems (e.g., CMMS) preferred
• A proactive, customer-focused approach and problem-solving mindset

Pay

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

Schedule

More extensive information is provided to new employees upon hire.