Operations Support Help Desk

ASRC Federal Data Networks Corporation (DNC) is seeking Operations Support Help Desk staff for positions supporting the Office of Space Commerce, Space Operations Division, TraCSS Operations Branch in Boulder, CO. The candidate will join a team staffing the TraCSS operations center performing monitoring and analysis of space traffic products and computational processes.

About the Role

The Office of Space Commerce (OSC) is developing the Traffic Coordination System for Space (TraCSS) to fulfill Space Policy Directive 3 (SPD-3). TraCSS is a cloud-based enterprise solution for ingesting, archiving, processing, and disseminating Space Situational Awareness (SSA) data and products. It will provide conjunction analysis and warning services to commercial satellite owner/operators to foster economic growth and technological advancement of the U.S. commercial space industry. The system operates 24 hours per day, 7 days a week.

Responsibilities

• Respond to operational issues relating to space traffic coordination and technical issues associated with the OSC Operations Center or TraCSS to ensure the safety and stability of the space operating environment.
• Support TraCSS users in troubleshooting technical problems interfacing with the system during operations.
• Monitor TraCSS operational communication lines including phone, email, and messaging for user requests for support.
• Submit and review tickets documenting any user request or issues.
• Facilitate escalation of tickets or problems to appropriate groups for response or resolution, including Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support, System Integrator contractors, Presentation Layer contractors, and various other partners.
• Draft and deliver TraCSS status notifications to users.

Requirements

• Bachelor's degree and a minimum of 0-2 years of experience in a related or applicable field, or an equivalent combination of education and experience.
• Ability to work independently, problem solve, and manage multiple priorities in a fast-paced environment.
• Proficiency with Jira, Jira Service Management, Confluence, Bitbucket, and other Atlassian platform tools.

Qualifications (Preferred)

• Experience working in support of a U.S. government institution.
• Experience performing shift work.
• Current DoD, DOC, NOAA, or NASA authorization to work (badge).
• Knowledge of space domain awareness, space situational awareness (SSA), space traffic coordination (STC), or space traffic management (STM) related topics, including orbital mechanics, astrodynamics, common analytical methodologies, satellite operations, conjunction analysis, and data management.

Work Environment

• Full-time work in a typical onsite government office building with situational telework approved as needed.
• Support 24/7 operations, 365 days/year, requiring shift work.
• Occasional deadlines or operational conditions may require non-standard/longer hours or additional onsite support.
• Infrequent travel required.
• Place of performance: NOAA Facility at the DOC David Skaggs Research Center (DSRC) in Boulder, CO.

Benefits

• Competitive pay and benefits packages.
• Health care, dental, and vision insurance.
• Life insurance.
• 401(k) retirement plan.
• Education assistance.
• Paid time off, including PTO, holidays, and other paid leave required by law.

The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, and business needs.