Operations Support
JOB SUMMARY
The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments. Essential Functions:
- Answer incoming calls and provide excellent customer service to all callers
- Maintain and respond to customer inquiries received through email
- Make outgoing calls to follow-up on shipment status, resolve issues, and update customers
- Track, trace, enter, and update shipments
- Data Entry
- Aid and support Pilot stations and cartage agents
- Master outside customer applications
- Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
- Perform other duties as assigned
SKILLS/COMPETENCIES
- Excellent oral and written communication and problem-solving skills
- Tech-savvy with technological aptitude using the internet and online tools
- Ability to multitask
- Excellent organizational skills with emphasis on detail
Company Benefits
- Medical
- Dental
- Vision
- 401(k) + Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more!
Pay Range
The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Company
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.
Contact Information
If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.