Operations Support Engineer (Infrastructure Specialist 3)

About the role

The Office of Information Services (OIS) supports the delivery of health, human, and employment services through information technology. OIS manages large-scale automated information systems supporting millions of recipients.

Responsibilities

• Administer and maintain batch job streams in Control-M/EM for both mainframe and distributed environments.
• Maintain the Turnover dashboard and ensure accurate shift-to-shift operational handoff information.
• Manage, monitor, and optimize batch streams running 24x7x365.
• Analyze alerts, document issues through ServiceNow, and provide clear, concise communication to technicians, contractors, and leadership.
• Evaluate and research hardware and software solutions and provide feedback to project teams or higher-level staff.
• Lead continual improvement activities and support enhancements to job streams, configurations, and operational standards.
• Serve as an escalation point and provide guidance to technicians and contractors.
• Represent the Operations Support unit in meetings and collaborate on batch-related initiatives.

Requirements

• 60 months combined work experience in any combination of the following: evaluating effectiveness and risk of IT processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff.
• 12 months work experience in Cloud Services Administration.

Qualifications

• Completion of associate core program in computer science or information systems.
• 42 months combined work experience in any combination of the following: evaluating effectiveness and risk of IT processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff.
• 12 months work experience in Cloud Services Administration.

Skills

• Evaluating effectiveness and risk of IT processes.
• Recommending changes in IT procedures to meet customer needs.
• Evaluating and/or researching hardware and/or software solutions.
• Providing feedback to project team or higher-level staff.
• Using TSO/ISPF, JCL, and system monitors to analyze, troubleshoot, and resolve batch processing issues.
• Leading continual improvement activities and support enhancements to job streams, configurations, and operational standards.
• Representing the Operations Support unit in meetings and collaborating on batch-related initiatives.

Benefits

Full-time: 5 days a week, 8 hours per day. Hours are between 7:00 a.m. and 6:00 p.m. Standard workdays are Monday through Sunday. This position's schedule will include regularly working Saturday and/or Sunday, rotating with other team members. Holidays are rotated between the team.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Travel: Occasional travel within the state of Ohio.

Pay

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 35. Starting salary will be the minimum salary of that pay range (step 1, currently $41.81 per hour).

The current step progression wages are in the table below:

Step Hourly Annual Step 1 $41.81 $86,965 Step 2 $43.90 $91,312 Step 3 $46.00 $95,680 Step 4 $48.28 $100,422 Step 5 $50.66 $105,373 Step 6 $53.13 $110,510 Step 7 $55.72 $115,898 Step 8 $58.55 $121,784 Step 9 $61.49 $127,899

Contact

To apply, contact odjfscareers@jfs.ohio.gov.