Operations Support Clerk (Remote $17.90/hour)

About the role

Assists the Loans Servicing and Originations processes by handling various general tasks assigned by Operational Support. May review calls and/or customer accounts to ensure Exeter complies with State and Federal regulations.

Responsibilities

• Review identified accounts to ensure proper compliance with State and Federal regulations.
• Coordinate with internal teams to ensure timely and accurate completion of assigned tasks.
• Assist in troubleshooting and resolving operational issues by providing necessary information and supporting team members.
• Ensure all operational tasks are completed within deadlines, and alert supervisors of any delays or issues.
• Maintain confidentiality of sensitive information and handle all tasks in a professional manner.
• Identify and report any issues to management promptly.
• Maintain thorough knowledge and understanding of Exeter’s policies and procedures, as well as state and federal laws.
• Other duties as assigned.

Requirements

• High school diploma or equivalent.
• 0-3 years general work experience.
• Experience in an administrative or clerical role, preferably in a business or operational setting.
• Strong attention to detail with a focus on accuracy and thoroughness in completing tasks.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Good communication skills, both written and verbal, with the ability to interact professionally with team members.
• Ability to follow established procedures and work collaboratively in a team setting.
• Comfortable working with data entry tasks and maintaining accurate records.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Pay

The pay range for this role is $17.90 - $20.95 hourly.