Operations Support Center Manager-CPG

Description

The CROSSMARK Field Support department seeks a Field Support Supervisor to lead and support employees in providing exceptional customer service. Key responsibilities include coaching and developing staff, ensuring quality assurance processes, managing performance, analyzing requests, communicating changes, adhering to policies, recruiting, hiring, and training new employees.

• Coach and develop employees.
• Ensure quality assurance processes are enhanced and followed.
• Maintain and drive operational procedures and compliance.
• Manage employees’ overall work performance; maintain accurate records of employee work performance.
• Analyze viability of all requests and their resulting impacts, both analytical and technical.
• Effectively communicate all changes and enhancements.
• Adhere to and implement company policies and procedures.
• Recruit, hire, and train new employees per company policy and operational procedure.
• Provide support via inbound calls, outbound calls, service tickets, and recorded mass communication.
• Responsible for using appropriate judgment to protect confidential Company information.

Qualifications

• Education/Experience: 4+ years of college education or related work experience.
• 1+ years of applicable team leadership experience.
• Computer Skills: Proficiency in Word, Excel, PowerPoint, and Outlook.
• Supervisory Responsibilities: Direct supervisory responsibilities.

About Us

CROSSMARK is a part of Acosta Group, a collective of trusted retail, marketing, and foodservice agencies. We help leading brands grow by connecting them with shoppers in stores and online. At CROSSMARK, we specialize in strategic merchandising, product demonstrations, and data-driven insights. We value our people by celebrating achievements, prioritizing work-life balance, and fostering a supportive, collaborative environment.

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Job Category

Sales Support

Position Type

Full time

Business Unit

Sales

Salary Range

$57,420.00 - $60,000.00 annually

Req ID

30822

Employer Description

US\CRSMRK\EMP\_DESC