Operations Support Associate (Weekend Coverage)

About Our Client

This organization operates in the teleradiology and medical AI industry, focusing on reducing diagnostic errors and enhancing radiologist capabilities through advanced AI solutions developed internally. It manages a vertically integrated medical practice and technology platform, aiming to expand its reach across multiple states and serve millions of patients annually. Recognized as one of the faster-growing groups in its field, it plans significant growth in both scale and patient coverage over the coming years.

About the Opportunity

The Operations Support Associate (Weekend Coverage) role supports the organization's Support Team by providing critical assistance and communication to patients, clinicians, and IT staff. The position ensures reliable customer service and operational support around the clock, helping resolve technical and workflow issues to maintain service quality. This role is essential in maintaining the confidence of all stakeholders through effective problem resolution and communication.

Responsibilities

• Act as the primary contact for clients and clinicians.
• Manage and resolve inquiries via phone, email, and chat, logging issues in the CRM.
• Monitor clinical applications and imaging systems for compliance and troubleshoot common issues.
• Facilitate communication among providers, including critical findings and peer consultations.
• Support clinicians in using organizational applications and workflows effectively.
• Contribute to documentation and knowledge base updates.
• Communicate with team members daily, escalating issues and suggesting workflow improvements.
• Take ownership of client issues while maintaining confidentiality.
• Collaborate with senior staff to expand knowledge of radiology workflows and applications.
• Participate in regular support meetings and process reviews.

Requirements

• Associate's degree plus one year of radiology support experience, or high school diploma/GED plus three years in healthcare or radiology support.
• Experience with EMR and radiology applications preferred; medical terminology knowledge is a plus.
• Familiarity with CRM or ticketing systems, Salesforce preferred.
• Strong communication, multitasking, and troubleshooting skills.
• PC and hardware support experience preferred.
• Highly organized with attention to detail.
• Reliable high-speed internet and a quiet workspace for remote work.

Pay

• Hourly rate between $25.00 and $32.00, plus differential and benefits.
• Compensation varies based on qualifications, skills, competencies, and work location.