Operations Support Associate
Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.
About the role
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs.
Responsibilities
- Install, modify, test, and make minor repairs to computer hardware, software, and related systems to ensure reliable and secure operations.
- Support calls by troubleshooting technical and process issues, test and maintain system functionality—including CCTV and computer components—and install software and applications that support efficient workflows.
- Consult with users to assess hardware and software needs, evaluate compatibility of new programs and equipment, and gather data to support technical purchasing decisions.
- Confirm program objectives by testing and adjusting component settings against established standards, install and test products to verify proper performance, and document all hardware and software updates.
- Prepare user reference materials, train users through in-person sessions and digital learning resources, and stay current on emerging technologies through ongoing professional development.
Requirements
- High School Diploma
- 2+ years of Service Desk/Help Desk experience
- At least 2 years customer service experience
- Some knowledge in IT
- Excellent problem-solving and troubleshooting skills
- Ability to communicate technical information in an accessible manner to non-technical employees
- Process improvement mindset
- Software maintenance and testing capability
- Basic knowledge of networking principles and operating systems
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Customer-service focus
- Collaborative mindset
- Hands-on problem-solving ability
- Quick learner of new maintenance skills
- Strong interpersonal skills and ability to collaborate with managers and service technicians
- Demonstrated time management, problem-solving, and organization skills
Pay
The hourly pay range for this position is $20.00-$25.00 per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity.
Benefits
We offer a comprehensive benefits package.