Operations Support Assistant

Overview Join Diversified Maintenance! We’re committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry! Job Description Diversified Maintenance is hiring an Operations Support Specialist. The Operations Support Specialist provides superior customer service to both our Internal and external clients while also ensuring efficient daily functions. Providing daily work order management support in addition to various types of timely managed attendance and work order reporting for all clients. Responsibilities Provide superior customer service to Field Leadership and/or ClientsEffectively manage a large volume of emails daily; monitor/address general emails received within relation to assigned job duties in a timely fashionCreate, update and maintain spreadsheets and other documents utilizing Microsoft/G-Suite products (Sheets, Slides, etc.)Complete reports in a timely manner including attendance; triage/work order escalations; client specific reporting; daily work order management; daily, weekly and monthly reporting w/in job dutiesData Entry into back office system (JD Enterprises) Qualifications (must Have) High school diploma or equivalentLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employmentMinimum of one (1) year of professional-level experience utilizing Microsoft Excel and/or Google SheetsProficient computer skills to include Microsoft Office Suite (Word, Excel, PowerPoint), G-Suite products (Sheets, Docs, Slides)Business level oral and written communication skillsAbility to speak, read, and write fluently in EnglishAbility to multitask and adapt to changing environmentsExcellent customer service skills; active listening skillsAttention to detail Preferred Qualifications (nice To Have) Bilingual; ability to speak, read, and write in Spanish, French, or other languagesPrior cleaning or janitorial experienceFamiliarity with custodial practices and commercial cleaning standardsKnowledge of floor care techniques including buffing and waxingExperience in industrial cleaning or facilities maintenance Benefits Medical, dental, vision, basic life, AD&D, retirement plan and disability insuranceEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Diversified Maintenance is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. Requisition ID 2026-1673606