Operations & Support Analyst

About the role

We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement. Work-life balance. We work a typical Monday-Friday 8a-5p work day. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO.

Responsibilities

• Manage and monitor corporate application operational jobs for optimal performance (SAP, SQL, Other system/scheduling tools) and maintain documentation for our corporate operational jobs
• Maintain operational jobs for application, network and infrastructure services (Office 365, VM host and file level backup, EDR and others)
• Perform SAP application support including analysis, documentation, system management (jobs, errors, security) and troubleshooting
• Provide IT support for a variety of technical inquiries and deliver high-quality support to both onsite and remote employees
• Identify patterns of support requests which may be indicative of systemic issues
• Communicate and document each support request with detail
• Manage administrative personnel changes (New Hires, Transfers, Off-Boarding, etc.)
• Follow department policies and procedures with accuracy
• Manage asset management system
• Manage and follow processes for system monitoring and alerting
• Demonstrate appropriate working knowledge of corporate systems
• Demonstrate successful task management experience
• Demonstrate ability to comprehend and solve complex business and technical issues
• Outstanding ability to learn new applications and technologies
• Ability to learn from technical experts
• Ability to support common office applications such Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, and others as required
• Support special projects as assigned

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
• 2–5 years of experience in IT operations, systems support, or infrastructure monitoring
• Proficiency with monitoring tools (e.g., SAP, SQL, back-up solutions, EDR, or similar)
• Resolve issues prior to business hours including responding to issues outside of normal working hours
• Excellent troubleshooting and communication skills

Qualifications

• Outstanding ability to learn new applications and technologies
• Ability to support common office applications such Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, and others as required
• Support special projects as assigned

Skills

• Detail-oriented
• Quality-driven
• Strong communicator

Benefits and Perks

• Competitive pay
• Adequate benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance
• On-site gym
• Annual wellness program
• Nicotine-free facility

Pay

Competitive pay

Schedule

Typical Monday-Friday 8a-5p work day

Company Information

State Industrial Products is a family held chemical manufacturing company since 1911, with a 200,000 square foot plant in Hebron, Ohio. State Industrial specializes in performing chemical mixing along with primary and secondary packaging. We take pride in being ISO 9001 Certified for quality assurance and ISO 14001 Certified for environmental responsibility. Our 100 + years of experience in the chemical industry and our employees are our greatest asset. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

EEO Statement

EEO Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure

Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.