Operations Supervisor - Waco, Texas

Location & Schedule

Waco, Texas – Full‑time, Benefit Eligible. Hours: 9:00 am – 6:00 pm (with oversight to a 24/7 facility). Days: Monday – Friday. Scheduled weekly hours: 40.

Responsibilities

• Effectively manage the use of company vehicles to promote accurate and timely pick‑up of customer specimens/tests, efficiency in route patterns, and minimization of fuel and maintenance costs.
• Maintain safety standards and current service records for all vehicles.
• Ensure all team members perform accurate venipuncture and capillary blood collection, and correctly handle and process specimens.
• Adhere to laboratory procedures for specimen collection and handling, including correct patient identification, proper labeling, appropriate tube/container selection, transport media, and storage temperature for each test type.
• Prioritize collection processes correctly and follow laboratory guidelines for missed draws, recollects, or difficult sticks.
• Support phlebotomists, couriers, and processors in their duties and functions.
• Coordinate new employee training across the department and track all training paperwork for periodic submission to the Regional Manager.
• Audit standing orders and submit completed audits to the compliance committee.
• Approve supplies and review customer supply orders for accuracy.
• Discuss escalating discipline issues with the Regional Manager and advise on appropriate counseling.
• Ensure regional compliance with HIPAA, safety, infection control, and OSHA blood‑borne pathogen guidelines.
• Monitor that all PSC and IOP locations are clean and presentable.
• Provide backup phlebotomy coverage as needed at PSC and IOP locations.
• Champion safety, compliance, and quality control throughout the department.
• Perform miscellaneous duties with timely completion as required.

Requirements

• High School Diploma or equivalent.
• 5+ years phlebotomy experience.
• 2+ years supervisory experience.
• Valid driver’s license with an excellent driving record for the past three years.
• Exceptional communication and problem‑solving skills.
• Ability to work in a fast‑paced environment under time constraints without close supervision.
• Previous supervisory experience.
• Bonus: Bachelor’s degree in Medical Technology or Business Administration.
• Bonus: Previous experience in a clinical laboratory or other service organization.
• Routine access to Protected Health Information (PHI) with required training on safeguards and strict confidentiality.

Benefits

• Appreciation for your work and a sense of satisfaction from helping people.
• Opportunities for career growth within the organization.
• Free laboratory services for you and eligible dependents.
• Work‑life balance, including paid time off and paid holidays.
• Competitive medical, dental, and vision insurance.
• 401(k) plan with a generous company match.
• A supportive community fostering a sense of belonging.