Operations Supervisor - Transportation (Supply Chain/Logistics)

Position Summary

Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations in a manner consistent with company services and cost objectives. Supervises most processes directly including people, systems, customer needs, equipment, etc. workforce and equipment scheduling. Responsible for performance management of direct reports. making corrective action and disciplinary decisions up to written warning level. Involved in the hiring process and customer meetings as necessary.

Major Responsibilities

• People

• Establish and sustain that all supervisors and associates are trained and competent and understand how their work relates to the customers' business objectives
• Establish and sustain that performance standards are communicated that are specific and measurable
• Interview hourly associates and provide recommendations for hire
• Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates
• Motivate and engage associates by focusing on team accomplishments and recognition

• Operations Supervision

• Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control
• Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations
• Assist in new associate training
• Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift
• Have a thorough working knowledge of the site's operating systems in order to ensure operational compliance and correct exception resolution
• Complete all necessary records and reports in a timely and accurate fashion

• Finance

• Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.
• Understand the relationship between decision-making and profitability
• Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets

• Safety

• Ensure day-to-day management and associate activities are aligned with the location safety strategy
• Provide associates with communication, training, feedback, and direction to ensure safe performance
• Ensure compliance with all applicable regulatory agencies and company policies and procedures
• Conduct safety observations

• Growth / Customer Experience

• Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily
• Determine areas that could benefit from Continuous Improvement efforts

• Fleet/Assets

• Properly plan work assignments to ensure effective use of fleet equipment
• Work with hourly associates to ensure they understand safe and efficient operation of equipment
• Work with vendors to ensure equipment is maintained
• Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete

Job Qualifications

• Demonstrated leadership qualities with strong interpersonal skills and have the ability to connect, build rapport and maintain solid relationships with associates, Company leadership, internal and external customers.

• Must have ability to work efficiently and independently with strong time management and organizational skills

• Strong written/oral communication skills and the ability to actively listen are required

• Ability to manage through a problem, think critically, and make decisions independently

• Proficient computer skills including Microsoft Word, Excel, Outlook and PowerPoint required

• Must demonstrate ownership & responsibility to run the operation with a sense of urgency

• High School Diploma or equivalent required

• Bachelor’s Degree preferred

Physical Requirements

• Stand, walk, and sit frequently
• Lift and/or move up to 25lbs/12kg occasionally
• Use hands to touch, handle, and feel, and to reach with hands and arms
• Close, distance, peripheral vision, depth perception and the ability to adjust focus

About Penske Logistics

Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.