Operations Supervisor | The Quoin Wilmington | PM Hotel Group
PM Hotel Group · Wilmington, DE · 2 days ago
On-siteFull-time
What You’ll Do
- Ensure effective collaboration and teamwork among front desk staff.
- Stretch your leadership muscles as the front desk team leader.
- Get a glimpse of the business side of the front office: staffing, scheduling, and expense management.
- Communicate clearly and demonstrate a high level of professionalism.
- Provide training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
- Step in to complete daily hotel front desk tasks.
- Assist Guest Services Manager with monitoring performance and attendance.
- Balance daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.
About the Role
You will be at the center of the hotel's universe - the front office.
Requirements
- A High School diploma (or equivalent)
- One to three years of related experience
- A passion for customer service is an absolute must.
Qualifications
- Must be able to contribute to a collaborative and diverse team dynamic.
- Quickly assess situations and create effective resolutions to problems.
- More than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more.
- Flexible schedule including nights, weekends and holidays.
Benefits
- Excellent pay
- Hotel discounts
- F&B discounts
- The opportunity to be part of an anything-but-standard growing hotel company.
Pay
N/A
Schedule
N/A