Operations Supervisor - TAS

About the role

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

Responsibilities

• Maintain Transdev’s high standard of safety, inside and outside of the vehicle
• Operate with safety as the primary goal
• Be the deputy for technology by communicating courteously always with management, engineers, and the public
• Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
• Public/Customer facing management and leadership of hourly workforce
• Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot
• Strategic planning and forecasting to meet client demands
• Remote workforce management, scheduling, and staffing to meet client requirements
• Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance
• Assist team members with payroll, interpersonal issues, and career development
• Communicate announcements to the team and lead debriefs with safety messages at the forefront
• Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Carefully coordinate, monitor and supervise the activities of subordinates. Inform other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution
• Ensure compliance throughout the division to global process standards and works on continuous improvement initiatives
• Respond to service problems and investigate and respond to unsafe location/situation reports, make recommendations and/or change to resolve the unsafe situation
• Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinates activities of program; determines priorities
• Maintain high degree of confidentiality of all information

Requirements

• Required Education And Experience: High School Diploma or GED, Bachelor’s Degree from an accredited university preferred or 2 or more years Operations experience in leading teams
• Required Knowledge Skills And Abilities (KSAs): Proficiency with using a touchscreen smartphone (Android preferred by not required), Ability to use a computer to generate reports and schedules, Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes, Good written and oral communication skills, Ability to organize and perform work efficiently; strong attention to details, An awareness and willingness to use Operational Excellence tools and techniques, Excellent written and verbal communication skills; ability to communicate effectively to a large group of drivers, Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives, Coordinate, monitor and supervise the activities of subordinates. 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