Operations Supervisor: SIGN ON BONUS $2,500-$3,500

About the role

Provide and document direct supervision for designated staff as per VIP Community Services policies. Act as a consumer advocate, ensuring that all consumers’ rights are respected and that grievances and complaints are addressed in a timely and equitable manner in accordance with applicable laws and regulations. Collaborate with various departments to maintain facility operations, food services, and compliance with regulatory standards.

Responsibilities

• Prepare written annual evaluations, including the development of annual goals, for staff under supervision.
• Collaborate with the Program Director on all personnel actions, including recruitment, hiring, promotion, disciplinary action, and separation of program staff.
• Monitor the interior and exterior maintenance of the facility in collaboration with the Facilities, Transportation & Security (FTS) department.
• Work with the Purchasing Department and designated food vendor to ensure timely and nutritious food services.
• Ensure compliance with all HRA attendance requirements.
• Act as bursar, distributing PNA, maintaining petty cash, and managing MetroCard accounts in accordance with program policies and regulatory standards.
• Maintain inventory, order, and distribute all consumer supplies.
• Keep the consumer database, bed sheets, and room assignments updated.
• Ensure therapeutic activities are properly facilitated and begin and end on time.
• Take a leadership role in crisis intervention and provide close observation and supervision of residents in crisis.
• Ensure adherence to the Client Screening policy & procedure and toxicology protocols.
• Attend trainings, meetings, and case conferences as determined by the Program Director.
• Conduct and document required fire and evacuation drills.
• Provide and implement a formal orientation plan for newly hired directly subordinate staff.
• Ensure all directly subordinate staff members are adequately trained.
• Prepare proposals and reports as needed.
• Lead quality management activities in collaboration with the Program Director.
• Represent VIP Community Services at community and public forums.
• Provide on-call availability as assigned.
• Perform other relevant duties as assigned by the Program Director.

Requirements

• High School Diploma/G.E.D. required.
• Two (2) years of experience working within a human service setting required.
• One (1) year of experience delivering supervision preferred.
• CASAC/CASAC-T preferred.
• Experience in building management, including fire alarm, HVAC, plumbing, and electrical systems preferred.
• Experience in residential facilities management, including food services, preferred.
• Ability to interact effectively with all populations served.
• Proficiency with computer operation (Microsoft Word, Excel, Electronic Health Record, and Outlook programs).
• Ability to speak, read, and write the English language.
• Must be able to work a flexible schedule, including evenings and weekends.
• Availability as needed, including on-call responsibilities.

Pay

$65,000–$75,000 yearly salary.