Operations Supervisor- Rochester

The Role

The Operations Supervisor's responsibility is to assist Delivery Specialists and Dispatch Associates as they navigate product drop-offs, payment pickups, and customer service communications to retailers. Other duties include viewing/preparing paperwork, assisting with vehicle loading and unloading, and scheduling delivery routes along with delegating tasks to dispatch associates.

Responsibilities

• Supervise the overnight intake of long-haul transfers and cross-hub shipments, ensuring all incoming products are accurately unloaded, staged, and documented in BioTrack and internal systems
• Prepare, stage, and load delivery vehicles for the upcoming delivery shift, verifying correct orders, manifests, invoices, and Biotrack alignment
• Operate lift gates, forklifts, and pallet jacks to securely move and organize pallets and product within the warehouse
• Cook up dispatch paperwork including manifests, AP summaries, and invoices, ensuring route documentation is complete and accurate before drivers launch
• Support real-time driver communications during dispatch window, acting as point of contact for delivery questions, invoice edits, payment coordination, and retail follow-up
• Track and monitor reschedules, rejected product, and reverse logistics to minimize disruptions and ensure operational flow
• Provide leadership and task delegation to overnight dispatch associates and drivers, ensuring timely execution of all staging and vehicle prep
• Audit and update internal trackers with order status, launch updates, and inbound/outbound product movement
• Occasionally support early morning deliveries when necessary

Requirements

• Must be 21 years or older to work in the cannabis industry
• Cannabis experience a plus
• Associate degree OR 2 years relevant work experience
• Outstanding communication and people skills
• Knowledge of manual and systematic warehouse movement
• Ability to lift 50 lbs., bend, stretch, and twist
• Monday - Friday on-site work availability
• Ability to work occasional weekend shifts

Qualifications

• 2 years in dispatch or distribution
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Collaborative problem-solving abilities
• Detail-oriented and highly analytical work habits
• Excellent time management skills
• Low-ego, adaptable, and high EQ
• Familiarity with routing-based software platforms
• Able to have disciplinary conversations with employees
• Familiarity with MS Office, Google Suite, and various business software (e.g., ERP, CRM)
• Strong customer service, verbal/written communication, and interpersonal skills
• Must be able to multitask, meet deadlines, and perform duties with a high degree of accuracy and attention to detail
• Embody Nabis Core Values

Compensation & Benefits

Competitive pay
You'll work at the fastest growing cannabis startup
Medical/Dental/Vision offered to all full-time employees.
Well-rounded co-workers and teammates that are all striving towards the same goal. Nabis maintains a fun and energetic culture!
Competitive compensation 24.00 an hour
On-site snacks and beverages.

Nabis is an Equal Opportunity Employer

Nabis seeks to create a diverse work environment because all teams are stronger and have different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate based on race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.