Operations Supervisor, Quality

Buckland is a customer-focused company founded over 70 years ago, dedicated to improving global trade experiences for businesses worldwide. Our approach combines advanced technologies with skilled professionals who understand how to leverage these tools effectively. We offer a comprehensive suite of services including Customs Brokerage, Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services.

About the role

The Operations Supervisor, Quality oversees the accuracy, compliance, and timeliness of customs brokerage activities, focusing on broker referrals, updates to entry summaries, audits, and the timely payment of duties. This role ensures all transactions adhere to US Customs regulations, client requirements, and Buckland's quality standards.

What You’ll Be Doing

• Oversee timely submission of entry filings to US Customs.
• Oversee all ACH statement payments including researching/responding to any client-related issues.
• Run internal and external reports for audits, data analysis, and cross-referencing.
• Supervise the broker referral process and ensure all required information is obtained and updated prior to final entry summary submission.
• Research tariff and classification of goods to comply with US Customs regulations as needed.
• Handle requests from internal and external clients in a prioritized, professional, and efficient manner.
• Maintain client relationships and attend conference calls and business reviews.
• Consult with leadership on problems related to client data and complex related tariffs.
• Ensure all onboarding of new clients or services meets compliance standards.
• Supervise a team of 15 to 20 employees.
• Conduct performance evaluations for direct reports.
• Hire and terminate employees.
• Assist with training and guidance of direct reports.
• Monitor work volumes of direct reports to ensure entries comply with customs regulations guidelines.
• Supervise team members, conduct team meetings, monitor attendance, and work schedules.

What We Can Offer You

• Competitive salary and benefits package.
• A friendly, collaborative work environment.
• Opportunities for professional development and ongoing learning.
• A chance to be part of a growing organization.

Requirements

• Bachelor’s Degree or diploma in International Trade, Logistics, Business, or related discipline.
• Minimum 5 years in customs brokerage or logistics experience.
• CCS Designation or LCHB training preferred.
• Intermediate MS Office knowledge.
• High level of organization, time management, and attention to detail.
• Leadership, communication, and decision-making skills.
• Experience with completing complex entries.
• Able to function in a time-sensitive environment.
• Valid Passport and ability/desire to occasionally travel to other office locations in Canada, USA, and Mexico.

Qualifications

• Legal eligibility to work for the Company at all times.

How to Apply

To apply, visit www.Buckland.com. On the career page, you will find all current open positions. Ensure to upload your most up-to-date resume and any relevant documents for your application. Buckland provides equal employment opportunities and accommodates persons with disabilities throughout the recruitment process. If you require accommodation at any stage, please contact Talent Acquisition at TA@Buckland.com.