Operations Supervisor, Outbound

About the role

The Operations Supervisor, Outbound oversees all aspects of outbound functions within a warehouse. This position requires a proactive and hands-on approach, with time spent both on the warehouse floor and in the office.

Responsibilities

• Oversee day-to-day delivery operations, including the monitoring of delivery activity as it relates to evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client
• Lead and participate in active route monitoring daily
• Assist Outbound Manager and GM with morning stand up and daily carrier communications
• Aid in the processing of carrier settlements
• Affirm that all client customers are contacted regarding delivery timeframes, delays, and any other pertinent information as it relates to their deliveries
• Affirm that audits and returns processes align with RLX and client-specific requirements
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
• Process and monitor claims through the client portal
• Identify and escalate process discrepancies, including motor carrier compliance concerns
• Perform other duties as assigned (may vary based on client requirements)

Requirements

• High School Diploma/GED or equivalent required
• Strong people and operations supervisory skills
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent customer service skills, including conflict resolution
• Ability to adapt to changes in a fast-paced environment
• Ability to embrace new technology
• Operations or final mile delivery experience preferred

Qualifications

• High School Diploma/GED or equivalent required
• Strong people and operations supervisory skills
• Experience utilizing Microsoft Office products (Excel, Teams, etc.)
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent customer service skills, including conflict resolution
• Ability to adapt to changes in a fast-paced environment
• Ability to embrace new technology
• Operations or final mile delivery experience preferred