Operations Supervisor, Jackpocket

About the role

The Crown Is Yours As an Operations Supervisor, you’ll lead a team at the heart of our innovative lottery courier product, Jackpocket. You'll oversee daily lottery courier operations, ensuring smooth and timely ticket order processing to hit production goals. You’ll shape key decisions on personnel management, process development, and operational improvements to maintain excellence.

Responsibilities

• Lead the fulfillment center team, managing lottery operations resources and tasks to hit production targets while responding to changing business demands.
• Serve as the Manager-on-Duty in our fulfillment center and manage shift scheduling, attendance, and employee breaks.
• Troubleshoot and resolve operational challenges, including internet outages, power failures, and staffing shortages.
• Accurately and promptly handle the redemption of high-value lottery tickets.
• Manage inventory and ensure office supplies and equipment are ordered as needed.

Requirements

• Availability to support a continuous operation including nights, weekends, and holidays.
• A commitment to promoting safety, efficiency, and adherence to industry regulations.
• Ability to promote a positive work environment through strong leadership and problem-solving skills.
• Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Leadership experience in recruiting, hiring, training, and motivating employees.
• Physical capability to stand and walk frequently and occasionally lift up to 25 lbs.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of supervisory experience in a fast-paced, high-volume environment.
• Experience with Microsoft Office Suite, particularly Excel.
• Strong organizational and time management skills.
• Ability to work independently and under pressure.

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities and deadlines.
• Familiarity with lottery operations and regulatory requirements.

Benefits

• Comprehensive health insurance options.
• Paid time off and vacation days.
• Flexible work schedule.
• Equity and bonus opportunities.

Pay

The US hourly rate for this full-time position is 23.08 USD - 28.85 USD, plus bonus, equity, and benefits as applicable. Your recruiter can share more about the specific pay range and how that was determined during the hiring process.

Schedule

Full-time position with flexible hours to accommodate the needs of the fast-paced environment.