Operations Supervisor - Hauling

About the role

The Operations Supervisor – Hauling Operations is responsible for supervising the collections activities in one or more lines of business within a division. This role involves overseeing drivers and helpers, implementing tactical initiatives to drive functional excellence and budget achievement, ensuring compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards, and leading efforts to enhance safety, customer experience, and efficiency.

Responsibilities

• Understand and provide leadership to achieve and communicate about safety goals and objectives.
• Work to remove unsafe conditions or situations from drivers’ routes.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective loss control and safety program.
• Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
• Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
• Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Create productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
• Create, modify, and improve routes to maximize density and improve efficiency.
• Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
• Execute other operational plans to help achieve or exceed the division’s budgeted goals.
• Establish and support service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.

Qualifications

• Able to direct large staff.
• Process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
• Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes ethical behavior.
• Strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams.
• 1 year of lead or supervisory experience.