Operations Supervisor - Hauling

Within a division, the Operations Supervisor – Hauling Operations is responsible for supervising collections activities in one or more lines of business (commercial, residential, roll-off (industrial), and/or container delivery and pick-up) in a geographically dispersed area. This role oversees drivers and helpers and collaborates with the Operations Manager and General Manager to implement tactical initiatives driving functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to comply with safety, environmental, operating, regulatory, accounting, ethics, and other standards.

Responsibilities

• Safety
  • Understand and provide leadership to achieve and communicate safety goals and objectives.
  • Remove unsafe conditions or situations from drivers’ routes.
  • Work with the sales team to identify and eliminate unsafe conditions on new routes or for new customers.
  • Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
  • Oversee effective safety and accident prevention programs to prevent accidents and injuries; ensure a safe and productive work environment; implement and maintain an effective loss control and safety program.
  • Engage assigned employees in active participation to instill a culture of safety through personal commitment and outreach.
• Customer Experience
  • Provide service that meets or exceeds customer expectations regarding the entire customer experience.
  • Understand missed pickup goals and meet or exceed expectations related to those goals.
  • Resolve unusual service requests, equipment breakdowns, and schedule changes with timely communications to all stakeholders.
  • Interact with customers to solve and rectify issues, improving the overall customer experience.
  • Serve as a positive representative of the Company to drive customer satisfaction and loyalty.
• Efficiency
  • Establish productivity goals; ensure adherence to operating standards; and manage labor hours and disposal expenses per established plans.
  • Lead drivers to exceed productivity goals and expectations for all routes.
  • Create, modify, and improve routes to maximize density and efficiency.
  • Reduce route hours through techniques such as service conversions and container upsizing.
  • Execute operational plans to achieve or exceed the division’s budgeted goals.
  • Support service delivery while actively supporting fleet quality and maintenance.
• Employee Engagement
  • Create a collaborative, communicative team environment and drive employee engagement.
  • Build and develop talent on the team; understand employees’ career goals and provide coaching for advancement.
  • Perform other job-related duties as needed or assigned.

Requirements

• Able to direct large staff.
• Process-oriented and results-oriented, with a commitment to organizational success and marshaling resources to accomplish goals.
• Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
• Collaborative; builds and works with teams.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes ethical behavior.
• Strong leadership skills with proven judgment of talent, emphasizing hiring and developing high-performance teams.
• 1 year of lead or supervisory experience.

Pay

The pay range for this position is $75,100.00 to $103,300.00, reflecting the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.

Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

Benefits details

Bonus Plan Details

Annual Incentive Plan Target: 10%

Schedule

Monday - Friday