Operations Supervisor - Everett

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Key Responsibilities

• Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.
• Oversees drivers and helpers to ensure safety and operational goals are being met.
• PARTNERS WITH THE OPERATIONS MANAGER AND DIVISION MANAGER TO IMPLEMENT TACTICAL INITIATIVES TO DRIVE FUNCTIONAL EXCELLENCE AND GOAL ACHIEVEMENT.
• PERFORMS ALL ONBOARDING PROCEDURES WITH NEWLY HIRED DRIVERS TO ENSURE AN UNDERSTANDING OF CASSELLA’S CORE VALUES.
• MONITORS AND COACHES THE DRIVER’S PERFORMANCE AND BEHAVIORS, RECOMMENDS TRAINING OR RETRAINING AS NEEDED TO ENSURE COMPLIANCE WITH ALL COMPANY AND SAFETY POLICIES.
• INVESTIGATES ALL ACCIDENTS, CUSTOMER AND DRIVER DISPUTES AND COMPLAINTS AND ENSURES ALL APPLICABLE DOCUMENTATION IS COMPLETED BASED ON POLICIES AND PROCEDURES.
• CREATES LOGISTICAL PLANS TO REDUCE ROUTE HOURS USING SERVICE CONVERSIONS AND CONTAINER UPSIZING TO IMPROVE DENSITY AND EFFICIENCY OF ROUTES.
• PERFORMS ANY OTHER DUTIES NEEDED TO HELP DRIVE OUR VISION, FULFILL OUR MISSION, AND/OR ABIDE BY OUR CORE VALUES.

Education, Experience & Qualifications

• A high school diploma or GED, a clean CDL, an OSHA 10 or 30 card and be legally eligible to work in the US.
• An associate degree and 2-4 years of supervisory experience is preferred.
• EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS, AN ABILITY TO COMMUNICATE EFFECTIVELY WITH INTERNAL AND EXTERNAL CUSTOMERS, AND PROFICIENCY WITH MICROSOFT OFFICE APPLICATIONS ARE REQUIRED.
• An ability to work under pressure and meet deadlines and an ability to work independently and carry out assignments to completion is expected.

Attributes

• RESPONSIBLE, TEAM-ORIENTED INDIVIDUAL WHO IS COMMITTED TO SAFETY, DEMONSTRATES STRONG VERBAL AND WRITTEN COMMUNICATION SKILLS, COMMITTED TO CUSTOMER SERVICE AND RESULTS-ORIENTED WITH THE ABILITY TO SEE THE LARGER PICTURE WHILE FOCUSING ON DETAIL INFORMATION.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways
• and More.

Pay Range: $80,000.00 to $105,000.00 per year