Operations Supervisor (E) - Located in Amarillo, TX

About the role

Located in Amarillo, TX. Operations Management Operations Supervisor FULL-TIME Opportunity.

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

Schedule

The applicant must be able to work a variety of scheduled hours, including nights, weekends, and holidays.

Responsibilities

• Supervise and develop field staff to ensure high-quality patient care.
• Maintain operational quality through daily oversight and communication.
• Act as a liaison among the company, patients, and public safety agencies.
• Mentor employees, conduct performance evaluations, and support team development.
• Collaborate with management to address staffing and service improvement.
• Participate in the development and implementation of departmental policies and procedures.
• Manage staffing levels, shift calendars, and fill open shifts as needed.
• Oversee the operation and maintenance of medical equipment.

Requirements

• Minimum 3 years of EMS field experience.
• Prior FTO or other leadership/supervisory experience preferred.
• High School Diploma or Equivalent (GED).
• State EMT or Paramedic Certification.
• State Driver’s License with driving record in compliance with GMR’s Safety & Driving policy (proof required if conditional employment is made).
• As required for EMT or Paramedic: BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

Qualifications

• Some advanced education is preferred.