Maintenance Supervisor

About the role

The Morgan Group is a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. Our Core Values guide how we hire, reward, and evaluate every member of the Morgan team:

• We are Self-Starters: In it to win it; take initiative; be accountable
• One Morgan: We are team players; we are inclusive; no drama
• We Get it Done: We are reliable; we are effective
• Raise the Bar: We seek excellence; learn from mistakes; strive to improve; hold ourselves to high standards
• Keep on Truckin’: Embrace challenges & be optimistic; be resilient; choose positivity; be level-headed
• Reputation is Earned Daily: Do the right thing; be honest and have high integrity; make good decisions

Responsibilities

• Adhere to MORGAN’s Maintenance, Emergency Procedures, Leasing and Marketing, Management and Operations manuals along with the Team Member Handbook
• Supervise a team of qualified and trained Team Members who perform their jobs safely and provide customer service
• Monitor building systems (fire, electrical, security, elevators, etc.) and report all unsafe areas to the Community Manager
• Constantly inspect the community and report hazards to the Community Manager
• Conduct all work in compliance with OSHA and the MORGAN Operations manual; maintain a workplace that adheres to safety standards
• Train all Team Members on safety procedures; maintain flammable and hazardous materials in a safe and secure area; have SDS on all chemicals
• Supervise all outside contractors and inspect work for quality and safety
• Maintain all common areas and a preventive maintenance program for all building interiors and exteriors including pools, fitness equipment, HVAC systems, lighting, etc.
• Respond to all service requests within 24 hours; ensure completion correctly and in a timely manner
• Ensure all vacant units are market-ready within 7 days
• Maintain a proper inventory of tools and supplies to maintain property and consistent with property budget; keep the area neat and organized on a daily basis
• Comply with all training requirements set forth for this position
• Perform all Essential Job Functions of Maintenance Job Descriptions as business dictates

Physical Requirements

• On feet 66% to 100% of the time
• Perform the following physical activities 66% to 100% of the time:
  • Bend, stoop, squat, kneel
  • Climb stairs and work off a ladder
  • Push or pull equipment, appliances, and open/close doors
  • Reach above shoulders
  • Grasp, grip, turn, and finger dexterity
• Lifting and carrying:
  • Over 150 lbs: rare need (less than 1%)
  • Between 75 – 150 lbs: occasional need (1% to 33%)
  • Between 25 – 75 lbs: frequent need (33% to 66%)
  • Between 1 – 25 lbs: constant need (66% to 100%)
• Wear Personal Protective Gear such as a provided back brace when necessary

Vision, Hearing, Speaking, and Written Requirements

• Complete forms, review reports, and enter data on the computer
• Observe areas needing attention/correction; read cautionary labels; respond to written instructions from staff
• Frequent need to see things clearly beyond arm’s reach
• Constant requirement (33% to 66%) to give information and receive instructions from residential management
• Ability to read, write, and understand English

Driving and Working Environment

• Occasional need (1% to 33%) to utilize personal transportation to pick up replacement parts and supplies from vendors; must have a valid driver’s license, insurance, and car registration if driving for business purposes
• Ability to be on-call and be on the property on short notice
• Constantly outdoors in all weather conditions, often for extended periods (66%–100%)
• Frequently indoors in all weather conditions that may make the environment uncomfortable (hot in summer, cold in winter) (33% to 100%)
• Occasional exposure (33%–100%) to paint fumes, solvents, adhesives, etc.; must wear Personal Protective Equipment (N-95 mask), rubber gloves, and eye protection when necessary
• Occasional need (1% to 33%) to work in awkward, confining positions
• Ability to organize, prioritize, and complete multiple tasks concurrently in a dynamic work environment
• Ability to shift attention between duties and adapt to changing business needs with minimal notice
• Ability to maintain concentration, accuracy, and productivity while experiencing frequent interruptions
• Ability to make sound business decisions and exercise independent judgment in a timely manner
• Ability to communicate effectively with residents, prospects, team members, vendors, and other stakeholders in person, by telephone, and through written communications
• Ability to effectively use computer systems, property management software, email, and other technology platforms while managing multiple priorities

Benefits

• Advancement opportunities
• Training
• Low-cost Medical, Dental, Vision
• Flexible Spending Accounts (Medical, Limited Purpose)
• Health Savings Account
• Voluntary Life Insurance
• Long-Term Disability Insurance
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• 401K (Traditional & Roth) with Company Match
• Employee Assistance Program
• Paid Time Off plans including:
  • Vacation
  • Sick
  • Floating Holiday
  • Bereavement Leave
  • Holiday Schedule
• Referral Bonus Program
• Quarterly Bonus Program