Operations Supervisor-Benjamin Franklin Plumbing

What You'll Do

• Support the day-to-day operations of multiple branch locations.
• Coach, mentor, and develop plumbing technicians through ride-alongs, field support, and ongoing training.
• Improve technician performance, productivity, and customer satisfaction.
• Monitor quality, safety, and compliance with company standards.
• Partner with dispatch, customer service, warehouse, and leadership teams to ensure smooth daily operations.
• Aid in interviewing, hiring, onboarding, and employee development.
• Help resolve customer concerns and operational challenges quickly and professionally.
• Oversee inventory, materials, tools, vehicles, and warehouse organization.
• Maintain key performance metrics (KPIs) and identify opportunities for operational improvement.
• Support budgeting, reporting, and branch performance initiatives.
• Step in to lead operations when the General Manager is unavailable.

Qualifications

• Residential plumbing experience strongly preferred.
• Skilled trades leadership experience required.
• Minimum of 3 years of supervisory, operations, or leadership experience.
• Proven ability to coach, mentor, and hold employees accountable.
• Strong communication and relationship-building skills.
• Excellent organizational and problem-solving abilities.
• Comfortable working in a fast-paced, customer-focused environment.
• Proficient with Microsoft Office and business management software.
• Valid driver's license with an acceptable driving record.

Pay

$60,000 Base + Performance Incentive Plan