Operations Supervisor

About the role

Wisconsin Gas, a subsidiary of WEC Energy Group, is seeking an Operations Supervisor in Fort Atkinson, Wisconsin and Watertown, Wisconsin. This position requires frequent travel to oversee both locations.

Job Responsibilities

• Plan, coordinate, and conduct safety meetings to communicate safety requirements, updates, and training.
• Manage work assignments to minimize overtime and costs while maintaining optimal customer service.
• Conduct daily tailgate sessions to communicate work assignments, review procedures, and discuss safety hazards and mitigation techniques.
• Motivate and engage employees to increase efficiency, productivity, availability, safety performance, and core expectations.
• Coach, counsel, and train employees for improved job performance.
• Implement and administer the progressive disciplinary process when appropriate.
• Apply knowledge of labor contracts to decisions regarding scheduling, work assignments, and performance issues.
• Evaluate performance, coach, develop, and conduct annual performance reviews with individual employees.
• Ensure that all customer expectations are met through timely response and quality work.
• Supervise all customer requested work to ensure customers' negotiated dates are met.
• Work through various channels to keep customers informed prior to and during planned outages.
• Resolve issues relating to customer concerns/questions.
• Cook up and manage positive relationships with employees, unions, customers, building trade groups, and government agencies.
• Engage employees to promote an inclusive workforce and team.
• Respond to complaints associated with crew or contractor performance and work with customers to resolve.
• Participate in community activities as a representative of the company.
• Coordinate facilities management for repairs, maintenance, etc.
• Represent the office or the Area on special projects teams, committees, and industry organizations as assigned.
• Become efficient at the use of computer, associated hardware, and applications in order to perform job in an efficient and safe manner.

Minimum Qualifications

• A High School Diploma, HSED, or GED.
• 3 years' experience in utility or similar industry and/or 3 years' experience in supervision of direct reports.
• Good working knowledge of union contracts and employee relationship building.
• Ability to establish and maintain good working relationships with employees, contractors, and community groups.
• Valid driver's license.

Preferred Qualifications

• Strong communication and organizational skills.

Pay

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs.