Operations Supervisor

About the role

Transdev in Portland, Oregon is hiring an Operations Supervisor for the TriMet LIFT Contract.

Responsibilities

• Supervise daily operations of drivers and dispatch staff, including shift assignments, standby coverage, and maintaining appropriate staffing levels.
• Maintain accurate timekeeping, attendance, scheduled leave, and operational records within MOBI/Ops and related systems.
• Utilize and support operational systems including MOBI, Command Console, Transdev VISION, and Trapeze to manage service delivery and train staff as needed.
• Maintain operational oversight through regular office, dispatch, yard, and facility walkthroughs to identify and address safety, maintenance, security, cleanliness, or service concerns.
• Respond to and investigate dispatch-related service failures, identify root causes, and coordinate corrective action, coaching, or discipline with leadership as appropriate.
• Communicate expectations, monitor performance, provide coaching and counseling, and administer discipline to support employee accountability and operational standards.
• Develop, implement, and enforce operational procedures, productivity standards, and company policies.
• Maintain professional, transparent, and effective communication with employees and leadership through meetings, email, and daily interaction.
• Foster a professional, team-oriented workplace culture aligned with organizational values and expectations.
• Support operational continuity by performing Window Dispatch functions when necessary.
• Maintain confidentiality of sensitive information.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent
• 1 year - prior supervisory experience required
• Transportation experience preferred
• Minimum 1-year prior experience in Dispatch or operations environment
• Above average computer expertise
• Proficient in use of common office computer systems including MS Office
• Able to learn various other Transdev support systems including MOBI, Command Console and Vision
• Subject to a DOT drug testing and physical if applicable
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Pay

Competitive compensation package of minimum $68,000 – Maximum $85,000.

Schedule

Full Time

Skills

N/A

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Pay

Competitive compensation package of minimum $68,000 – Maximum $85,000.

Schedule

Full Time

Qualifications

• High school diploma or equivalent
• 1 year - prior supervisory experience required
• Transportation experience preferred
• Minimum 1-year prior experience in Dispatch or operations environment
• Above average computer expertise
• Proficient in use of common office computer systems including MS Office
• Able to learn various other Transdev support systems including MOBI, Command Console and Vision
• Subject to a DOT drug testing and physical if applicable
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.