Operations Supervisor

Responsibilities

• Supervise daily operational workflows and procedures for the Commercial Property branch office.
• Manage, train, and develop a team of operations staff to ensure high performance and professional growth.
• Serve as the escalation point for complex endorsements, policy changes, and cancellations.
• Conduct operational audits to ensure compliance with company policies and consistency in processes.
• Act as the primary contact for branch activities, facilities coordination, and technology-related needs.
• Collaborate with Building Management, Facilities, and IT teams to address office requirements.
• Support special projects and operational initiatives as assigned by branch leadership.
• Provide administrative and operational support to branch leadership to drive overall efficiency.

Qualifications/Requirements

• Associate’s Degree preferred, or an equivalent combination of education and experience.
• Minimum of 5 years of experience in insurance operations, underwriting support, policy administration, or a related field.
• Proven supervisory or team leadership experience is required.
• Strongly prefer candidates with Commercial Property insurance experience.
• Demonstrated expertise in process improvement and workflow management.
• Able to identify operational inefficiencies and implement effective solutions.
• Excellent communication and problem-solving skills.
• Proficiency with insurance policy administration systems, databases, and Microsoft Windows applications.
• Strong ability to coach, mentor, and develop team members to achieve their full potential.