Operations Supervisor

A Day in the Life

We are seeking an experienced Operations Supervisor to lead and support our Field Installation Technicians throughout the St. Louis market. This role is responsible for overseeing daily field operations, ensuring high-quality customer installations, driving productivity, maintaining safety standards, and developing a high-performing technician team. The position will serve Memphis and surrounding areas.

What You’ll Do

• Supervise and support a team of Field Installation Technicians.
• Manage daily work assignments, productivity, and route efficiency.
• Ensure installations are completed safely, accurately, and in accordance with company standards.
• Conduct field ride-alongs, quality audits, and technician performance evaluations.
• Coach, train, and develop technicians to improve performance and customer satisfaction.
• Monitor installation, service, and repair metrics to achieve operational goals.
• Partner with dispatch, customer service, and leadership teams to resolve escalated customer issues.
• Manage technician attendance, scheduling, and workforce planning.
• Evaluate operational processes and recommend improvements to increase efficiency.
• Support hiring, onboarding, and retention initiatives for field personnel.
• Prepare reports and communicate operational performance to management.

What We’re Looking For

• High school diploma or equivalent.
• 3+ years of telecommunications, cable, fiber, broadband, or field service experience.
• 1+ years of leadership, supervisory, or team lead experience.
• Strong understanding of residential and/or commercial installation operations.
• Valid driver's license with an acceptable driving record.
• Class E license or the willingness to obtain one if offered.
• Ability to work flexible schedules as business needs require.
• Strong problem-solving, communication, and organizational skills.
• The ability to lift up to 75lbs.

Preferred Qualifications

• Experience managing installation or service technicians in a telecom environment.
• Knowledge of fiber, broadband, telecommunications, or cable systems.
• Experience with workforce management, dispatch, or field service software.
• Associate's or Bachelor's degree in a related field. (Preferred but not required)

Why Join Socket Fiber?

• Competitive pay + bonus potential or performance-based commission.
• Medical, dental, vision, life, and 401k with match.
• Free coaching/counseling for employees & families.
• Free fiber service (if available in your area).
• Tuition reimbursement for personal and professional growth.
• Community engagement opportunities.
• Culture that values results, effort, and integrity.

Core Values

• Respect: Toward all customers, communities, property, and coworkers.
• Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.
• Transparency: In our commitments, service experiences, and business relationships.
• Progress: Growth is proof of our dedication to improving lives and communities.
• Winning: Every conversation is a chance to gain a customer for life.

Ready to Apply?

If you’re ready to make an impact and grow your career with Socket Fiber, we’d love to hear from you. Apply today!

This role is not eligible for Visa sponsorship. This role is not eligible for relocation. Salary And Benefits Commensurate With Experience. Equal Opportunity Employer. This employer uses E-Verify.