Operations Supervisor

Job Summary

Manages a shift and/or segment of guarding operations at client's site at the direction of line management. Supervises Shift Supervisors and other security personnel. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of operations.

Distinguishing Characteristics

Primary job function is the management of a segment of an office’s guarding operations. This job description applies only to salaried positions performing essential functions of the nature described, with the authority to make independent choices, free from immediate supervision, in significant matters that affect the business, or to carry out tasks that are directly and closely related to such work, no less than 50% of the time.

Essential Functions

• Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service.
• Evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary.
• Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
• Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues.

Minimum Qualifications

• At least 18 years of age.
• A reliable means of communication (i.e., pager or phone).
• A reliable means of transportation (public or private).
• The legal right to work in the United States.
• The ability to speak, read, and write English.
• A High School Diploma or GED.
• To participate in the Company’s pre-employment screening process, including drug screen and background investigation.
• An Associate’s Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

Competencies

• Understanding of security operations.
• Knowledge of supervisory practices.
• Planning, organizing and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Ability to take initiative and achieve results.

Working Conditions

• Maintaining composure in dealing with authorities, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Required ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• Regular use of vehicle required in the performance of duties.
• Regular talking and hearing.
• Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.
• Responding on an on-call basis to emergencies and incidents at all hours.

Benefits

• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance plan.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away from work.

Additional Information

• Some populations may have the availability of accessing earned wages on a daily basis, prior to payday.
• Restrictions and fees may apply.
• Certain waiting periods may also apply.
• Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements.
• Benefits may be different for union members.