Operations Supervisor

About the role

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.
• Cook up with department managers when necessary to ensure optimal functioning of the hotel.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Maintain the front office systems and equipment to ensure optimum performance.
• Supervise night audit functions, and perform audit in absence of the night auditor.
• Be aware of emergency procedures and take full responsibility in emergency situations.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.
• Perform other duties as requested by management.

Requirements

Your Background and Skills:

• Ace a college degree, preferably in Hospitality Management.
• Have a solid understanding of front office operations and some grasp of overall hotel operations.

Qualifications

What We Believe:

• People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Skills

Not specified.

Benefits

Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Free Basic Life Insurance
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Quarterly Bonuses and Incentives
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Pay

$20.00 to $25.00 per hour

Schedule

Work schedule varies and may include working on holidays and weekends.