Operations Supervisor

The Role

The Operations Supervisor role is essential to the functionality and efficiency of the store. Their core purpose is to maintain the store operations in order to facilitate a seamless customer experience. An Operations Supervisor plays a key role in supporting company and management initiatives/direction while ensuring adherence to the policies and procedures as outlined by the organization.

What You’ll Do

• Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
• Supervise with inventory and stock management
• Ensure maximization of storage and capacity in all product and supply categories
• Manage investigation and rectification of inventory discrepancies
• Lead the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts
• Ensure timely and consistent communication and follow up for all store maintenance issues
• Serve as store expert in core operational systems, educate store staff and troubleshoot technology issues in partnership with the corporate IT Team
• Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes
• Have proper understanding of BOH/FOH IT systems, including POS transaction
• Lead Sales Support team execution of store initiatives
• Provide training and direction to direct reports, peers, and management
• Partner with store management to resolve customer service issues
• Manage customer repairs, dry-cleaning, and alterations programs
• Maintain a knowledge and understanding of all policies and procedures
• Consistently act within the core values of rag & bone
• Identify opportunities to support the team in delivering best in class customer service through extensive product knowledge and operational ownership
• Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

Rules we live by

• The Customer Rules – 2-4 years of prior work experience in a retail stock, logistics, operations, or management position
• Be a Good Human - Be original, be authentic
• Have No Fear - Innovate, solve problems
• Owning Every Decision - Work together, get results
• Quality Matters - Be disciplined, be competitive
• Make S**t Happen

Availability Requirements

The Operations Supervisor role is full-time and requires 32-40 hours per week.

Benefits

• Clothing Allowance
• Generous Employee Discount
• Paid Time Off
• Medical, dental, vision and ancillary benefits
• Membership to Calm and access to other wellness benefits
• 401k
• Paid Parental Leave

Company Information

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.