Operations Supervisor

Job Summary

Supervises the daily operations of warehouse associates in assigned department. Works in partnership with the Department Manager or Operations Manager to support fulfillment center results.

Essential Functions

• Keeps accurate records of assigned department – Shipping, Receiving, Inventory, Returns
• Conducts routine audits and alerts Manager of any irregularities of product inventory or processes (i.e. count and location errors, shortages and damages)
• Maintains facility organization and cleanliness
• Identifies and addresses any safety hazards
• Maintains housekeeping standards and ensures sanitation requirements are met
• Responsible for the entire production flow
• Responsible for the unloading, staging and put away of merchandise and materials
• Performs cycle counts
• Evaluates product placement, storage bins and manages expirations

People & Talent Management

• Provides direction, assigns responsibilities and motivates the team to achieve department goals
• Encourages the growth of all direct and indirect reports through skill development and goal setting
• Holds direct reports accountable for meeting performance standards and departmental performance goals
• Mentors employees, measures performance, and completes regular performance reviews
• Communicates fulfillment center, network and corporate information during daily start up meetings
• Creates a positive work environment that promotes creativity, team work and recognition
• Aids in establishing, supporting or promoting location and network activities that strengthen and improve teamwork and morale
• Trains and coaches Warehouse associates
• Determines proper staffing levels to ensure productivity remains current
• Participates in the performance review process and makes recommendations for promotions and identifies needs for disciplinary action when appropriate
• Reviews and corrects timecards for accurate submission to payroll

Additional Functions

• Performs duties within the warehouse if business needs arise
• Performs other duties as assigned

Required Qualifications

• High School Diploma or GED
• 1 or more years in a Patterson Fulfillment Center or equivalent experience
• Proven soft skills – analytical, problem solving, communication, interpersonal
• Organized, strong attention to detail
• Demonstrated success in prioritizing and time-management

Preferred Qualifications

• Associates Degree or equivalent combination of education and work experience
• Previous experience with SAP and utilizing inventory systems
• Previous Management experience