Operations Supervisor

Responsibilities

• Operational Leadership
• Ensure that goals and objectives are met for the department.
• Aid in developing a clear strategy to keep team members focused on high performance throughout the year.
• Operate in a manner that is consistent with safe operations and complies with safety rules, promoting clean and safe working conditions.
• Implement a strategy and improve key processes used every day.
• Cook up team member scheduling, staffing, and time/attendance approvals to ensure excellent customer service and response is achieved.
• Manage and coordinate daily fleet & driver related issues to ensure loads are delivered timely.
• Support maintenance activities of fleet and automotive equipment as needed with the regional Fleet Manager; coordinate preventative maintenance programs.
• Employee life-cycle responsibility, to include hiring, training, coaching, disciplining and supervising all direct reports.
• Oversee DOT compliance and reporting as it relates to fleet & driver qualifications.
• Cook up the safe delivery of company assets (fuel tanks/accessories) to our customers and all service-related repairs to these assets.
• This role requires the ability and willingness to operate a HazMat CMV regularly (10-50% of annual workload) to cover ebbs and flows of driver staffing.
• Coaching and Mentoring
• Develop hiring skills and strategies to hire top quality talent to drive the success of the operations now and in the future.
• Develop expertise and training skills and strategies to expertly train new drivers.
• Develop a coaching strategy for staff to achieve or exceed goals and objectives.
• Regularly review performance with staff.
• Help staff focus on what is within their control to achieve success.
• Celebrate success.
• Quickly address performance issues in a constructive manner.
• Create positive accountability and follow-up to achieve goals.
• Other Duties as Assigned

Requirements

• Formal Education & Certification
• A high school diploma or equivalent required.
• A bachelor’s degree in Business or related work experience preferred.
• Knowledge & Experience
• A valid Class B CDL (Class A preferred) with HazMat and Tanker endorsement (X) a plus.
• A minimum of one year experience driving a Class A commercial vehicle a plus.
• At least three (3) years of prior experience in freight or logistics required.
• Three (3) or more years of leadership experience preferred.
• Petroleum experience preferred.
• Dispatch experience preferred.
• Driver management experience preferred.
• Intermediate to expert Excel proficiency required.

Qualifications & Characteristics

• The ability to deal with and resolve customer complaints effectively and efficiently.
• The ability to interact confidently with all levels of senior management.
• Outstanding oral and written communication skills.
• The ability to make quick, quality decisions.
• The ability and willingness to operate a HazMat CMV occasionally (10-30% of annual workload).
• A 40+ hour on-site work week.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• The ability to travel for business, less than 25%.

Benefits

• A comprehensive benefit package (health, dental, vision, Company paid: Life insurance, STD and LTD).
• A 401(k) plan with company match.
• Paid Time Off that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency.
• Parental Leave.
• Tuition Reimbursement.
• Insurance Discount Programs.
• A Chaplain Program.