Operations Supervisor

About the role

The Operations Supervisor at Loomis is responsible for implementing and administering company policies and procedures, monitoring and controlling daily operations, and assisting with long-term operation of armored car routes and cash vaults. This position works closely with management to develop, maintain, and supervise a professional employee-centered culture, ensuring safety, security, and efficient operations.

Responsibilities

• Complete and maintain scheduling/routing on a daily basis
• Oversight and coordination of armored and ATM route, dispatch, first-line ATM maintenance, vault and terminal operations
• Maintain effectiveness and efficiency of route, terminal, and vault operations
• Safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures
• Security of cargo and terminals through training, monitoring, and enforcement of policies and procedures including terminal opening and closing
• Investigating accidents and processing required paperwork
• Developing and maintaining customer service capabilities among all operations staff
• Responding to customer inquiries and complaints and solving logistical issues
• Coordinating with sales, other division branches and departments, division and corporate staff, other carriers, and vendors in creating and implementing viable operational solutions to new customers
• Controlling overtime hours, monitoring employee vacation schedules, and maintaining effectiveness and efficiency of operational functions
• Communicating with all employees to immediately resolve any outstanding issues and/or complaints
• Completing any and all additional responsibilities assigned by the Operations Manager and/or other Management Team Members on an “as needed” basis
• Providing leadership dedicated to professionalism, continuous improvement, and exceeding challenging goals and objectives
• Recruiting, interviewing, testing, selecting, training, and supervising of operations personnel
• Oversight and coordination of maintenance of vehicles, forklifts, and other equipment
• Emergency response to include response to employee injuries, facility security incidents, vehicle incidents, and security investigations
• Manipulation and maintenance of route and vault data, including manual paperwork and electronic data

Qualifications

• A valid firearms permit
• A strong, positive, leadership and supervisory presence proven through professional experience is required
• Excellent verbal and written communication skills and the ability to teach, coach, and present to small and large groups is required
• Experience in transportation and warehousing, transportation logistics, or a related field is required
• Experience in banking or retail cash and ATM operations is preferred
• Excellent computer skills and a working knowledge of Microsoft Office programs are required
• A strong desire to succeed, advance, grow your career, and work for an industry and company-leading branch is required

Benefits

• Vacation and Sick Time (PTO) as well as Paid Holidays
• Health & Dental Insurance
• Vision Insurance
• 401(k) Plan
• Basic Life Insurance Plan
• Voluntary Life Insurance Plan
• Flexible Spending and Health Savings Account
• Dependent Care Account
• Industry leading Training and Development

Pay

The hiring rate for this position ranges from $54,000 to $58,000 annually.

Schedule

N/A