Operations Supervisor

Major Duties

Classified as Exempt / Non-Bargaining, the Field Operations Supervisor at Fidium Fiber plays a pivotal role in leading and supporting field operations. Responsibilities include:

• Planning, organizing, and overseeing daily field operations such as construction, installation, repair, maintenance, and equipment deployment.
• Translating organizational and departmental objectives into measurable team goals and performance expectations.
• Maintaining operational excellence through effective resource allocation, workflow management, and adherence to service-level commitments.
• Monitoring operational performance and implementing corrective actions to achieve productivity, quality, customer service, and financial targets.
• Directly supervising, coaching, and developing employees to maximize performance and engagement.
• Fostering a culture of accountability, safety, collaboration, and continuous improvement.
• Addressing employee relations matters and providing guidance on performance and behavioral issues.
• Ensuring accountability for operational results, resource utilization, and workforce productivity.
• Exercising sound judgment in resolving complex operational, technical, and personnel issues.
• Serving as a subject matter expert on complex operational issues and large-scale projects.
• Supporting and leading process improvement initiatives that drive operational efficiencies and contribute to regional and enterprise objectives.
• Identifying opportunities to streamline business processes through best practices, automation, and emerging technologies.
• Utilizing data analytics and reporting tools to monitor key performance indicators (KPIs), operational trends, and customer service metrics.
• Developing and implementing action plans based on performance data to improve operational effectiveness.
• Building and maintaining productive relationships with contract partners and vendors to ensure alignment with company goals, service standards, and contractual obligations.
• Providing technical leadership and subject matter expertise across multiple complex projects and operational initiatives.
• Contributing to the development and implementation of new operational processes, standards, and best practices.
• Delegating assignments and providing guidance to team members to ensure successful project and operational outcomes.

Qualifications

• Broad knowledge of field operations, construction, installation, maintenance, and service delivery functions.
• Strong leadership and management skills, including employee development, performance management, coaching, and conflict resolution.
• Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions.
• Excellent communication, organizational, and interpersonal skills.
• Experience using data-driven decision-making to improve operational outcomes.
• Proficiency with Microsoft Office Suite and related business applications.
• A High School Diploma or equivalent combination of education and relevant experience required.
• A minimum of six (5) years of progressively responsible experience in field operations, telecommunications, construction, maintenance, or related discipline.
• A minimum of two (2) years of supervisory, managerial, or team leadership experience.
• Demonstrated experience managing operational performance metrics and achieving business objectives.
• A valid driver's license with a satisfactory driving record.
• The ability to travel within the service area as business needs require.
• Project management experience preferred.