Operations Supervisor

Responsibilities

• Provides overall CSC operational leadership by directing student transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals.
• Provides staff leadership by promoting and ensuring safe, efficient and effective operations.
• Makes sure staff training requirements are met and all employees have the necessary skills and abilities to perform their job assignments.
• Sets performance expectations, coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.
• Ensures overall compliance with Company policies and/or processes. Escalates violations of policy and procedures with General Manager and/or Corporate personnel.
• Oversees compliance with state and district regulations.
• Attends meetings with School District Representatives and represents company in professional manner.
• Prepares and submits required customer-related reports in a timely manner.
• Documents and manages customer or employee complaints and review customer survey data.
• Responsible for knowledge of CSC contracts and accompanying operational requirements.
• Collects and audits employees' time sheets.
• Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed.
• Examines and reviews the daily exception report.
• Approves all expenditures in accord with company guidelines.
• Ensures the effective utilization of vehicles.

Qualifications

• A high school diploma or equivalent.
• Some college preferred.
• 5+ years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience.
• College education can be substituted for up to 2 years required work experience.
• Supervisory experience preferred; specifically experience supervising/training a driver workforce.
• Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software.
• Strong leadership skills and interpersonal skills.
• Well-developed multi-tasking and time management skills.
• Possess a valid Commercial Driver’s License with appropriate endorsements.
• Bi-lingual abilities a plus.