Operations Supervisor

About the role

Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan.

Responsibilities

• Leads and models a customer first culture across all roles.
• Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
• Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
• Analyzing and Decisions Making
• Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.
• Aid in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership, for front of house and alterations combined.
• Monitor inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensure first quality standards for all merchandise.
• Managing Performance
• Communicate daily sales goals to all team members and drive action through Chat Ins/Chat Outs.
• Observe individual team member performance and enforce action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Aid in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fill open positions within 30 days.

Requirements

• High School Diploma or degree.
• Two-four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Qualifications

• Passionately enthusiastic, endlessly curious, and customer obsessed.
• Dynamic, attentive, and inspiring leader.
• Master of relationship building with team members and customers alike, acting as a mentor, leader, and coach.
• Builds a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.

Skills

• Customer service skills.
• Leadership skills.
• Time management skills.
• Inventory management skills.
• Performance-based leadership skills.

Benefits

• Full Time Opportunity – A comprehensive benefits package is available.
• Rewarding Environment and Competitive Pay
• Generous Dream Maker Discount After First Pay Period
• Referral Incentive Program
• Dayforce Wallet – Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Wellness Days & Holidays, including your Birthday off!
• Pet Benefits

Pay

Standard base pay range for this role is posted at a minimum and maximum rate. The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity.

Schedule

Full time hours Sunday through Saturday 40 hours a week.

Work Hours And Physical Demands

• Stand, walk, and sit for extended periods of time.
• Reach for tools and objects with hands and arms.
• Climb stairs.
• Stoop, kneel, crouch, or crawl.
• Talk to and hear customers.
• Lift to 25 pounds.

Other duties as assigned.