Operations Supervisor

About the role

The Operations Supervisor is responsible for directing and administering the operational efforts of the branch. He or she ensures that established operational and security policies and procedures are followed and is responsible for training, directing, and supervising branch operations staff.

Responsibilities

• Ensures that customers' requests and questions are promptly resolved
• Establishes and maintains effective and professional business relations with customers and trade professionals
• Stays informed regarding changes in lending standards and related legal requirements
• Directly supervises branch personnel ensuring that high quality work and efficiency in operations are maintained
• Counsels customers regarding their financial needs and services requested
• Ensures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements
• Serves as a back-up to the teller and new accounts positions as needed
• Compiles and accurately reports all financial data as required by government regulations
• Implements changes to established policies and procedures within the branch
• Ensures that all branch transactions are balanced at the close of each day
• Oversees individual accountability for the handling of cash and assists tellers in resolving balancing problems
• Marketing and cross-selling other bank products and services
• Serves as a representative for D.L. Evans Bank in the community

Qualifications

• A high school diploma or GED required
• An associate's degree (A.A.) or equivalent from a two-year college or technical school preferred
• At least three years of experience in retail banking operations (teller/new accounts) required
• Knowledge of operations policies and procedures required
• Proven track record of community/civic/trade organization involvement and business development
• Supervisory experience preferred
• Excellent written and verbal communication skills
• Professional appearance, dress, and attitude