Operations Supervisor

Daily Responsibilities

• Negotiate rates with common carrier representatives
• Run site with safety and efficiency as priorities
• Create and balance daily bank deposits
• Create and transmit daily work logs to corporate
• Audit daily labor and billing reports
• Ensure customer needs are met daily
• Document and resolve customer service and associate issues daily
• Ensure associates follow Capstone policies and work rules including safety work rules
• Hold weekly safety meetings and ensure associate participation
• Manage Site and Departmental budget
• Schedule associate shifts based on customer requirements
• Interview, hire, and train new associates
• Supervise timely and accurate data entry for all services performed
• Complete daily closeout, including cash balancing, data upload, and payroll record administration according to Capstone policies and standard operating procedures

Qualifications

• 2 years of supervisory / leadership experience in an industrial setting
• Proven experience in providing high levels of customer service to internal and external customers
• Ability to train, coach, and mentor warehouse associates
• Excellent interpersonal and communication skills (written and verbal)
• Strong organization and prioritizing skills
• Ability to simultaneously perform multiple tasks
• Ability to solve problems and make effective decisions in a fast-paced environment
• Ability to manage budgets; read and interpret P&L statements; and prepare related management reports
• Intermediate PC skills with knowledge of Excel, Word, Outlook and PowerPoint

Physical Requirements

• Ability to stand for long periods of time
• Ability to safely operate material handling equipment as needed
• Ability to work in warehouse environment on concrete flooring and in varying temperatures
• Ability to lift up to 75 lbs.

Education and Experience

• Warehousing, Logistics, Supply Chain or Third-Party experience preferred
• BS/BA Degree or Associates Degree with Equivalent Experience is a plus but no required
• Excellent interpersonal communication, leadership, and customer service skills
• Proven track record in supervision of warehouse employees including Hiring, Training, and Termination
• Experience with managing budgets and ability to create & maintain various management reports
• Intermediate computer experience, ideally with Microsoft products
• Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multi-tasking
• College degree is a plus

Pay and Benefits

Salary commensurate with education, experience, and skills
Quarterly and Annual Bonus incentive based on operational performance.
Benefits after 30 days including major medical, dental, vision, life, STD, and LTD.
401K
PTO

About Capstone

Capstone is a leading North American supply chain solutions partner with more than 500 operating locations, 14,500 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last mile delivery, supply chain analytics and optimization, and more. We are uniquely positioned to help our customers reduce warehousing and transportation costs. We are looking for a Supervisor to join our team and be part of something great.

Equal Opportunity Employer

We are an Equal Opportunity Employer committed to quality through diversity. We are a Drug-Free Workplace; background check required.