Operations Supervisor

Job Responsibilities

• Receiving and managing all incoming call inquiries, creating work orders, and dispatching services accordingly
• Oversee daily activities and ensure that operations run smoothly, efficiently and according to company standards
• Avoid and enter all new works order that get sent from client
• Aid in work order distribution to Operations Coordinators
• Review, validate, and submit the team's customer proposals in a vetted and consistent fashion
• Produce and distribute detailed reporting and instruction to facilitate the completion of jobs per client expectations
• Correspond with clients daily/weekly to ensure expectations are met
• Ensure workflows are followed correctly, identifying bottlenecks or inefficiencies
• Identify and troubleshoot operational issues/escalations, working with management to resolve problems to improve job flow
• Implement solutions with management to improve processes and increase productivity
• Partner with management to lead, train and mentor team members, providing guidance and support
• Ensure team is on schedule and produce outflow of work timely
• Develop and strengthen the trust and relationship with team members

Job Qualifications

• Bachelor's degree preferred, however equivalent combination of education and experience will be considered
• Proven experience in a supervisory role
• Demonstrate customer service skills, excellent phone etiquette a must
• Show problem solving and decision making skills
• Show strong leadership skills with the ability to motivate and develop a team
• Show strong verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Pro-active, organized & detail oriented
• National retail & facility maintenance experience preferred
• Experience working with & managing sub-contractors

Benefits

• Medical, Dental and Vision
• Company paid Group Term Life Insurance
• 401 (k) Retirement savings plan (company match)
• Paid vacation, sick/personal time and floating holidays
• Paid Holidays