Operations Supervisor

Key Responsibilities

• Provide leadership and oversight for non-clinical departments, including Behavioral Health Support Services, Transportation, and Dietary, to ensure consistent operations and adherence to organizational standards.
• Cookordination daily operational activities to support admissions, discharges, patient movement, and scheduled programming in collaboration with clinical teams.
• Ensure operational workflows support patient safety, engagement, and continuity of care.
• Supervise, train, and evaluate non-clinical staff, promoting accountability, professionalism, and alignment with organizational policies and values.
• Support staffing, scheduling, coverage planning, and performance management to meet program needs.
• Foster a respectful, team-oriented workplace culture focused on patient-centered service delivery.
• Conduct routine environmental, safety, and milieu inspections to maintain a safe and therapeutic treatment environment.
• Respond to incidents, safety events, and emergencies in accordance with organizational policies and regulatory requirements.
• Ensure compliance with HIPAA, 42 CFR Part 2, Joint Commission standards, and applicable state and federal regulations.
• Support documentation accuracy, incident reporting, and corrective action planning as needed.
• Communicate policies, procedures, and operational expectations clearly to supervisors and staff.
• Collaborate with clinical, medical, and administrative leadership to address operational challenges and barriers to care.
• Prepare operational reports and contribute to quality improvement initiatives to support performance monitoring and accreditation readiness.
• Exercise sound judgment, prioritize competing demands, and delegate effectively to support efficient operations.

Qualifications

• Associate's Degree or higher.
• Minimum of two (2) years of experience in a management or supervisory role, preferably in a behavioral health or healthcare setting.
• Minimum of two (2) years of experience in addiction treatment and/or mental health care with an understanding of residential treatment operations.
• Valid driver’s license with an acceptable driving record; minimum age of 21 to meet motor vehicle insurance requirements.
• Certifications related to addiction treatment or behavioral health operations, preferred.
• Working knowledge of patient confidentiality laws, healthcare ethics, Joint Commission standards, and applicable state regulations.
• Proficiency in Microsoft Office (Word, Excel), data analysis, and operational reporting.
• Strong leadership, communication, collaboration, and problem-solving skills.