Operations Supervisor

Responsibilities

• ANTICIPATES AND RESPONDS TO GUESTS IN A FRIENDLY AND POSITIVE MANNER WITH A SENSE OF URGENCY.
• ASSISTS WITH GUEST RECOVERY AND NOTIFIES MANAGER TO ENSURE POSITIVE EXPERIENCES.
• HAVE A WORKING KNOWLEDGE OF THE ANDRETTI BRAND, PRODUCT, POLICIES, AND PROCEDURES.
• COMMUNICATES CLEARLY AND PROFESSIONALLY WHILE INTERACTING ENTHUSIASTICALLY WITH GUESTS AND FELLOW CO-WORKERS.
• WORKS AS A TEAM PLAYER IN MEETING GUEST NEEDS, AND ACTIVELY CONTRIBUTES TO THE EFFORTS OF OTHER DEPARTMENTS.
• ADHERES TO ANDRETTI INDOOR KARTING AND GAMES GENERAL WORK RULES AND DEPARTMENT PROCEDURES.
• ATTENDS ALL REQUIRED DEPARTMENT AND COMPANY MEETINGS AND TRAINING SESSIONS.
• Maintains a clean and safe work area in compliance with ANDRETTI INDOOR KARTING AND GAMES POLICIES AND PROCEDURES.
• KNOWLEDGEABLE OF FACILITY EMERGENCY PROCEDURES.
• PERFORMS OPENING, RUNNING, AND CLOSING DEPARTMENT DUTIES AS ASSIGNED.

Requirements

• Experience/Knowledge/Skills/Abilities:
• 1+ year prior guest service experience required, preferably in a hospitality, restaurant or entertainment setting.
• Excellent verbal communication skills needed.
• The ability to perform job duties in a fast-paced and amplified (loud) environment.
• Work days, nights, holidays, and/or weekends as required.
• Ability to use a point-of-sale system and other electronic equipment as needed.
• The physical demands described here are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical abilities include:
• PERFORMS FUNCTIONS WHICH REQUIRE ORGANIZATION, BENDING, REACHING, TURNING, LIFTING, CLIMBING AND STOCKING UP TO 30LBS
• SOME POSITIONS REQUIRE WORKING IN EXTREME TEMPERATURES
• WALK OR STAND FOR LONG PERIODS OF TIME
• DESIRE AND ABILITY TO SMILE THROUGHOUT SHIFT